Not home to receive your moving supplies? No Problem!

If your order is considered "lost" or delivered to the wrong location without correction, your credit card will be credited the full order amount, including all shipping charges. Please check PayPal and Google Checkout Shipping address prior to using either method for checkout. Orders delivered to the wrong address due to improper "Ship to" address import from PayPal or Google Checkout are not considered "lost" and will not be entitled to refunds.

Orders delivered to the wrong address due to improper "Ship to" address import from PayPal or error on the part of the customer are not considered "lost" and will not be entitled to refunds. We will make all efforts to retrieve item(s) purchased and item(s) received at our warehouse are subject to a refund less a 15% restocking fee and all carrier charges which may include, but are not limited to shipping fee(s), address correction fee(s) ($15 per item) and re-route fee(s) ($15 per item).

Orders canceled prior to shipment will be issued a full refund. Orders canceled after item(s) have left are warehouse will be refunded less a 15% restocking fee and an $15 per item re- routing fee charged by our carrier. Orders canceled due to delivery to the wrong address because of improper "Ship to" address import from PayPal, Google Checkout or error on the part of the customer are not considered "lost" and will not be entitled to refunds. We will make all efforts to retrieve item(s) purchased and item(s) received at our warehouse are subject to a refund less a 15% restocking fee and all carrier charges which may include, but are not limited to shipping fee(s), address correction fee(s) ($15 per item) and re-route fee(s) ($15 per item). Orders canceled due to mail forwarding will receive a refund once item(s) arrive at our warehouse less a 15% restocking fee and all shipping fees.

If you refuse delivery of an order arriving within (3) three days of your expected delivery date (unless otherwise noted above) your account will be credited once the packages are returned and received at our warehouse less applicable delivery charges to and from your destination. Please note that a re-rout fee of $15 per package for refusals will be assessed. Such fees will be deducted from your purchase prior to credit to your credit card, Google Checkout or PayPal account.

We may accept a request to reroute a shipment subject to the following conditions:

• A special handling charge of ($15.00) fifteen dollars will be billed to the credit card used in your purchase for each rerouted package. PayPal and Google Checkout customers will be required to provide a valid credit card prior to fulfillment of any reroute request.
• To reroute a shipment, the receiver must contact us and provide us with a customer or transaction number, the new destination and a valid contact telephone number for the recipient.
• Only one reroute will be allowed per package.
• We may not reroute shipments when Adult Signature Required has been selected as a delivery signature option.